The term win-win has become a cliché but still applies in some scenarios. Some of our best and most satisfied customers are agents and brokers. Working with us is a win for both the agent and the insured — and frankly, the insurance company as well.
One of the main goals of an agent is to keep their current clients happy in order to generate goodwill and referrals. A great way to achieve that goal is by helping their clients, at their greatest time of need when a disability has struck and the claim process is unfolding, see that their claim is paid in the best and easiest manner possible. That is where and when a referral to our firm can make a positive difference.
When a disability claim is filed, the promises made when the policy was bought and the reputation of the agent are put on the line. The client sees the agent as an extension of the company, but claim departments view the agent as just a parrot for the insured. Neither is true – but the agent is still stuck in the middle. An agent’s reputation is priceless. Royal Claims Advocates allows the agent to get out of being trapped in this no-win situation between his client and the insurance company and enhances the agent’s reputation as a skilled professional.
Our firm is focused solely on helping insureds throughout the country get their disability claims filed properly and making sure their policy benefits are paid in full and on time. We don’t compete with agents or sell insurance products. We work behind the scenes with our clients, simplifying what can become a very cumbersome and lengthy claim process and making it easier for insureds to obtain their rightful benefits without undue stress and strain. The insurance company gets the information needed to process and approve the claim without extensive reviews, invasive demands, and protracted delays.
The ease in which clients are able to go through the claims process and collect on the promises when the insurance was sold reflect on the agents. Clients come to see their agents as trusted resources, professionals who are able to ensure that promises made are promises kept. All this takes is for the agent to make a simple connection between the client and our firm, when our services can be of assistance.
When a client contacts them about filing a disability claim or has difficulty dealing with the claim process, agents refer those clients to us. Our team of experts – medical, occupational, investigative, and financial – immediately start working to understand and address their concerns. Recognizing the trust placed in each party, agents are kept in the loop throughout the claims process. Clients’ service expectations are not only met but exceeded by our consulting services. The time, energy, and resources of agents stay focused on their core business, which is not the adjudication of disability claims.
A disability claim that is clear, concise, and complete produces a “win-win-win” situation, for the insurance company, the insured, and the agent. The insurance company saves time and expenses on the claim adjudication process, which reflects positively back on the agent as well. There is no downside for an agent or broker to refer a client to us. We make sure your clients receive their promised benefits, improving your professional reputation, at no cost to you!
If you are an agent or broker and would like more information on our firm, please visit our website or give us a call at (678) 828-4100.